Policy and Legal Statements

Information Security and Confidentiality

When you buy products from us and supply personal or company information, we will not divulge that information to anyone else for any other purpose.

Buying Software Securely

When you buy online from us, all credit card information is handled securely by RBS Worldpay international online credit card clearance system, which is a subsidiary of the Royal Bank of Scotland. We believe that RBS Worldpay is the most reliable and secure online credit card clearance system on the Net.

We do not routinely have access to credit card numbers although, in the case of disputes or suspected fraud, we can request the information from RBS Worldpay.

Credit Policy

Before we offer credit to any prospective purchaser, we will perform a credit check on the details provided. It is in your interests therefore to provide full address and contact information including phone numbers and preferably an email address which is not from a free email provider such as Gmail, Yahoo or Hotmail.

We reserve the right to refuse credit without explanation and demand payment in advance of delivery.

Licensing

We distribute products that are developed both by us and third party suppliers. All products sold on this site are subject to the end-user license agreement(s) which are displayed and included in the software documentation when you install the product. Eon Commerce Ltd accepts no liability for the accuracy, completeness or fitness for purpose of any of the products that we distribute.

Requesting Support

Other than software-download or installation issues, you should always take-up any specific product queries with the manufacturer. This information will normally be displayed during installation and be included in an installed "readme" file. Alternatively, contact us and we will put you in touch with the appropriate support person.

Refunds and Returns

Because many of our products are classed as "knowledgeware" you effectively consume the product by viewing the knowledge they contain.

Refunds will therefore normally only be offered in exceptional circumstances, at our discretion and will normally be subject to an administrative charge of up to 25%.

Any compensation for a complaint about any of the products that we distribute will be solely at our discretion and in any event will be limited a maximum of the price you paid for the product.

Debtors and Fraud

It is our policy to pursue fraudsters and debtors to the fullest extent of the law, even if the cost to us is greater than the value of the transaction. In the event of willful fraud, we reserve the right to list your details on any credit reference agency or register of internet criminals. This may affect your credit worthiness or your ability to conduct online business with vendors other than ourselves.

Copyright and Trademarks

All information on this site is © Copyright Eon Commerce Ltd except where explicitly stated otherwise.

Email communication from us is not spam

One of our most frequent support issues is advising customers that their registration details are in their spam folder.

There have been occasions where internet criminals have conducted mass-mailing campaigns using falsified "eon-commerce.com" return addresses in the email headers. Most service providers accept that this sort of mailing is in no way connected to the apparent sender. Eon commerce ltd has never and will never send-out bulk communications to anyone.

We will only contact our previous customers when it is to their advantage - such as when free or discounted product or license upgrades are available. Any such communication will offer a one-click method to opt-out of further communications.

Cookies

Cookies are pieces of data that can be written on your computer when you visit a web site. No cookies are used when you visit www.eon-commerce.com.

 

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Eon Commerce Ltd  •  Registered England: 3870648  •  VAT No. GB 727 3778 02
Copyright Eon Commerce Ltd  •  All rights reserved